More important than the actual process to complete a task is the purpose behind why it is done at all. The driving force for any process must be backed up by a doctrine of some sort or the purpose of any process may get questioned and your systems break down. The policy is the ‘law of gravity’ so to speak for your systems. Policies govern the actions required for smooth operations and keep all responsible parties reading from the same sheet of music.
Knowledge is power. We’ve all heard that one before but what do you, your team, office, or organization do with all that power? Yeah, you. How about the person in the office next to you? Like most organizations, I’ll wager it leaks out into the digital ether like precious radiate heat from an old house with bad windows. IT’S GONE. Wasted resources. Wasted energy. Wasted money.
Your process creators are your most valuable asset outside of the actual tools and systems used to build the processes. Make sure you keep them around. They are the oil in the machine that enables younger and less experienced process followers to excel at the job and build the widgets that generate profit. This is where you create great people. People who are efficient at a job because they can follow the process provided to them. You can have 2–3 excellent processes followers for the cost of your creators.